FiberUpSupport
FiberUp is built and supported by one person, so you get the developer, not a ticket queue.
Have a question, found a bug, or need help? Email acalisedev@gmail.com. Include your device model and the app version from the Settings screen and you will usually hear back within a day.
Common questions
My AI scan failed or came back empty
Scans need an internet connection and a clear, well-lit photo of the plate from above. If a scan fails repeatedly, force-quit the app and try again; if it keeps failing, email us with the time of the scan and your device model.
How do I restore a purchase on a new phone?
Open Settings in the app and tap Restore Purchases while signed in to the same Apple ID or Google account you bought with. Subscriptions carry across devices on the same store account but not between iOS and Android.
How do I cancel FiberUp Pro?
Subscriptions are managed by the store, not by us. On iPhone: Settings, your name, Subscriptions. On Android: Play Store, profile, Payments and subscriptions. Cancelling keeps Pro active until the end of the paid period.
Can I export my data?
Yes. FiberUp Pro includes a CSV export of your full history from the Log tab. Your data otherwise lives only on your device, so back up your phone to keep it.
A food is missing or the fiber number looks wrong
Email the food name and, if you have it, the label or source. We add and correct foods in most releases.